heb.com/survey win a $250 H-E-B gift card.

heb.com/survey is the official portal for the H-E-B Customer Satisfaction Survey, designed to capture your honest feedback after a recent visit. With just a few details from your receipt, you can quickly share your experience and you might even be entered for a chance to win a $250 H-E-B gift card.

In this guide, you’ll find a simple, step-by-step walkthrough to complete the survey in minutes, so your feedback actually makes a difference the next time you shop.

Take Survey

What is the HEB Survey ?

The H-E-B Survey is an official customer feedback program by H-E-B Grocery Company that lets shoppers share their recent store experience. Using details from a purchase receipt, customers answer a few quick questions about service, product quality, and overall satisfaction. After completing the survey, participants may also be entered into a sweepstakes for a chance to win rewards like a $250 H-E-B gift card.

H-E-B Survey Sweepstakes Prizes

Quarterly Prize Details

A total of 30 winners are selected each quarter
5 winners per H-E-B Market Region
Each winner receives a $250 H-E-B gift card

Total Prize Value

Total prize pool per quarter is $7,500

Gift Card Terms

Gift cards may have expiration dates or dormancy fees
Cannot be used to purchase alcohol or tobacco

Prize Restrictions

Prizes are non-transferable
Cannot be exchanged or redeemed for cash
Sponsor may substitute a prize of equal or higher value if needed

Taxes Responsibility

Any applicable taxes on the prize must be paid by the winner

H-E-B Survey Rules & Requirement

Basic Rules

No purchase is required to enter or win the survey sweepstakes
Making a purchase does not increase your chances of winning

Eligibility

Must be a legal resident of Texas
Must be 18 years or older at the time of entry
Employees of H-E-B and related companies are not eligible

Survey Entry Requirement

You need a valid receipt invitation from a participating store
Enter the certificate number from your receipt to start the survey

Alternative Entry (Without Purchase)

You can also enter by mail without making a purchase
Required details (name, address, phone, email) must be handwritten and sent to H-E-B

Entry Limits

Only one entry per person per day is allowed
Maximum one prize per person per quarter

Prize Details

Winners receive a $250 H-E-B gift card
Prizes are non-transferable and cannot be exchanged for cash

Winner Selection

Winners are selected through random quarterly drawings
Winners are contacted via phone or email within 14 days

Claiming the Prize

Winners must respond and complete required documents within 14 days
Failure to respond may result in disqualification

General Conditions

All entries become property of H-E-B
Fraudulent or incomplete entries may be disqualified
By entering, you agree to all official rules and decisions

How to Enter H-E-B Survey

Step 1: Visit the official website
Go to heb.com/survey to start the survey.

Step 2: Select your language
Choose between English or Español.

Step 3: Enter your receipt code
Locate the Certificate Code on your receipt and enter it carefully.

Step 4: Start the survey
Click on Enter to begin.

Step 5: Answer survey questions
Share your experience about staff behavior, store cleanliness, product quality, and checkout process.

Step 6: Provide ratings
Rate your overall satisfaction based on your recent visit.

Step 7: Complete all questions
Make sure every required question is answered honestly.

Step 8: Enter contact details (if required)
Provide your name and contact information to be eligible for the sweepstakes.

Step 9: Submit your survey
Click Submit to complete your entry.

Step 10: Save confirmation
Take a screenshot or note the confirmation number (if shown).

Step 11: Wait for results
Winners are announced later as per the official sweepstakes schedule.

Other Ways to Enter

Telephone Method

Call the number printed on your receipt and follow the automated instructions to complete the survey.

Mail Method (No Purchase Required)

You can also enter without making a purchase.

Follow these steps:

On a blank sheet, write:
Please enter me in the H-E-B Customer Satisfaction Survey Sweepstakes for a chance to win great prizes
Add your details clearly:
- First Name & Last Name
- Home Phone Number
- Full Address (No PO Boxes)
- Email Address
Mail it to:
H-E-B Customer Relations
P.O. Box 839999
San Antonio, TX 78283-3999

Quarterly Drawings

A total of 30 winners are selected every quarter
5 winners are chosen from each H-E-B Market Region
Drawings are conducted randomly at the Administrator’s office
The draw takes place within one week after the entry period ends
Only eligible entries received during the sweepstakes period are included

Entry Selection Rules

Each entry is eligible for only one quarterly drawing
If your entry is not selected, it will not be carried forward to future draws
If a selected winner declines or is disqualified, an alternate winner is chosen
No replacement or compensation is provided if a prize is forfeited

Winner Notification

Winners are contacted via phone or email within 14 days of the draw
Selected winners must respond within 14 days of receiving notification
Winners must sign and return eligibility and liability documents
Failure to respond or comply leads to disqualification and selection of an alternate winner

Prize Delivery

Prizes are sent within 2 to 4 weeks after verification is completed
Winners are responsible for any applicable taxes on the prize

Odds of Winning

Winning chances depend on the total number of eligible entries
Odds vary by region and number of participants in each quarterly draw

Sweepstakes Important Dates

Sweepstakes Period

The sweepstakes starts on January 1, 2026
The entry period ends on March 31, 2026

Entry Deadline

All entries must be submitted on or before March 31, 2026 to be eligible

Drawing Schedule

Quarterly drawings are conducted within one week after the sweepstakes period ends

Winner Notification Timeline

Winners are contacted within 14 days of the draw
Selected participants must respond within 14 days of notification

Prize Delivery Time

Prizes are sent within 2 to 4 weeks after verification is completed

About the HEB

H-E-B Grocery Company is a privately owned supermarket chain based in San Antonio, Texas. Founded in 1905, the company has grown into one of the largest and most trusted grocery retailers in the United States, especially across Texas and parts of Mexico.

What makes H-E-B stand out is its strong focus on customer satisfaction, quality products, and community support. The company offers a wide range of items, including fresh produce, bakery goods, household essentials, and its own popular private-label brands.

H-E-B is also known for adapting its stores to local communities—meaning product selection often reflects regional tastes and preferences. Beyond retail, the company actively contributes to disaster relief, education programs, and local charities, making it more than just a grocery store for many customers.

Contact H-E-B Survey Support Team

If you need help with the survey or have any questions, you can reach out directly to the support team:

Customer Support Phone: 1-800-432-3113

They can assist with survey issues, entry problems, or general inquiries related to the sweepstakes.

H-E-B Official Social Media Pages

Stay updated or connect with H-E-B Grocery Company on their official platforms:

Facebook: H-E-B
Instagram: @heb
X (Twitter): @HEB
YouTube: @HEB

These channels often share updates, offers, and community activities.

FAQs

1. What is the H-E-B Survey?
It’s a customer feedback survey by H-E-B Grocery Company to improve store experience.

2. Do I need a receipt to take the survey?
Yes, a receipt with a survey invitation code is usually required.

3. Is a purchase necessary to enter the sweepstakes?
No, you can also enter through the mail-in method without purchase.

4. What reward can I win from the survey?
You may get a chance to win a $250 H-E-B gift card.

5. How are winners selected?
Winners are chosen randomly through quarterly sweepstakes drawings.